Frequently asked questions.

By your service’s unit (per page, word, hour, or minute) × quantity × turnaround tier, plus add-ons and any rare-pair uplift. The estimator shows the full breakdown before you pay.

Euro (EUR), by card, through checkout.

Yes — an order confirmation and receipt are issued automatically; contact us for a formatted invoice.

Yes — payment is handled at a dedicated checkout step.

Contact us with your order reference as soon as possible; we’ll adjust the order and any price difference where the work hasn’t started yet.

A signed statement of accuracy plus our certification stamp, attached to the finished translation.

Acceptance is decided by the receiving institution. If it’s rejected on linguistic grounds, we re-translate it free.

Contact us with the rejection notice within 14 days of delivery.

Yes — both are available as add-ons on the Certified & Sworn Translation service.

Standard is 2–3 business days. Express is the next business day. Same-day delivers the same business day if ordered before 11:00, subject to capacity.

Your order defaults to the next available tier — Express or Standard — and we’ll confirm the revised delivery date before you pay.

Turnaround is a target, not a guarantee of the impossible — but it’s the promise we build the order around, and we’ll tell you immediately if anything puts it at risk.

We email file-handoff instructions to your order email, referencing your order number.

Most common document, image, audio, and video formats — DOCX, PDF, JPG/PNG scans, MP3/MP4, and more.

Add DTP/format matching and we lay the translation into your original structure.

Yes — see our Privacy Policy for the full detail on what we collect and why.

Yes, on request, before you send anything.

Source documents are retained only as long as needed to deliver and support your order, then deleted on a stated schedule — see our Privacy Policy.

No.