Refund & Cancellation Policy

This policy explains what happens if you need to cancel an order, and what our accuracy guarantee covers.

Before we assign a linguist

Cancel any order before a linguist has been assigned to it for a full refund, no questions asked. Contact us with your order reference to cancel.

Once work has started

If a linguist has already been assigned and work is underway, we charge on a pro-rata basis for the proportion of work completed, and refund the remainder.

After delivery

Once a translation has been delivered, we do not offer a refund except under our accuracy guarantee: if a certified translation is rejected specifically on linguistic grounds, or if you can demonstrate a genuine translation error in any delivered work, contact us within 14 days of delivery and we will re-translate the affected content free of charge, or refund the corresponding portion of your payment, at our discretion.

Interpreting bookings

Cancel an interpreting booking free of charge up to 24 hours before the scheduled start time. A cancellation within 24 hours of the booking is charged at 50% of the booking value. A no-show (the booking is not cancelled and the interpreter attends but the appointment does not proceed) is charged in full.

Your statutory rights

If you are a consumer in the EU, you have a statutory right to withdraw from an online purchase within 14 days without giving a reason, under the EU Consumer Rights Directive as implemented in Irish law. Because our services begin as soon as a linguist is assigned to your order — often within hours of payment, at your express request — placing an order constitutes your consent for us to begin work before the 14-day period ends. Where you ask us to begin work within that period, your right to withdraw is correspondingly reduced: if you withdraw after work has begun, you are liable for the proportion of the service already performed, calculated as set out above. This does not affect your right to a free re-translation or refund under our accuracy guarantee, or any other right you hold under Irish or EU consumer law that cannot be excluded.

How to cancel or request a refund

Contact us at support@translations-global.com or +353 51 384 970 with your order reference, and we will confirm the outcome in writing.

Governing law

This policy is governed by the laws of Ireland. Nothing in it affects your right to use the European Commission's Online Dispute Resolution platform (ec.europa.eu/consumers/odr) or to bring a claim before the courts of Ireland.

Contact

Translations Global, 118 Gracedieu Rd, Waterford, Ireland · support@translations-global.com